As Trump tweets, government acts. Welcome to Meanwhile, our recurring look at what federal agencies are up to and how their work affects people’s lives.
After years of handling worker complaints through phone calls, in-person office visits and snail mail, the Equal Employment Opportunity Commission is going digital — and that’s helping the federal agency make a dent in its backlog of charges.
Tens of thousands of complaints are filed annually to the agency, which is responsible for enforcing workplace discrimination. But over the years, the EEOC has gotten behind, amassing a backlog of complaints. Now the agency has begun chipping away at it in several ways, including by updating administrative procedures and processes. In fiscal year 2017, the number